Pricing
Transparent Pricing, No Surprises
Start with what you need. Scale as your operations mature. Every plan includes core digital twin capabilities.
Starter
$2,500/month
For teams beginning their digital twin journey with a single facility.
- 1 facility
- Twin Viewer with basic 3D
- Up to 500 assets
- Basic sensor telemetry
- 5 user seats
- Email support
- Standard integrations (up to 3)
Most Popular
Professional
$7,500/month
For operations teams managing complex facilities with advanced needs.
- Up to 5 facilities
- Full Twin Viewer with floor plans
- Unlimited assets
- Advanced telemetry & alerting
- 25 user seats
- Workflow automation
- Analytics dashboards
- Priority support
- API access
Enterprise
Custom
For organizations with multi-site portfolios and advanced requirements.
- Unlimited facilities
- Unlimited assets & sensors
- Unlimited users
- Multi-tenant architecture
- Custom integrations
- SSO / SAML
- Dedicated success manager
- SLA guarantees
- On-premise option available
Pilot Program
Not ready to commit? Try TwindUp on one facility for 30 days.
Full platform access, guided onboarding, and a dedicated success manager — risk free.
Start a PilotCompare Plans
Feature Comparison
See exactly what is included in each tier.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Facilities | 1 | Up to 5 | Unlimited |
| Assets | Up to 500 | Unlimited | Unlimited |
| User Seats | 5 | 25 | Unlimited |
| Twin Viewer | Basic 3D | Full + Floor Plans | Full + Custom |
| Sensor Telemetry | Basic | Advanced + Alerting | Advanced + Custom |
| Workflow Automation | — | ✓ | ✓ |
| Analytics Dashboards | — | ✓ | ✓ |
| API Access | — | ✓ | ✓ |
| SSO / SAML | — | — | ✓ |
| Custom Integrations | — | — | ✓ |
| Multi-Tenant Architecture | — | — | ✓ |
| Dedicated Success Manager | — | — | ✓ |
| SLA Guarantees | — | — | ✓ |
| On-Premise Option | — | — | ✓ |
| Support | Priority | Dedicated |
Enterprise Security
Built for Enterprise Trust
Security is not an add-on. It is built into every layer of TwindUp.
Role-Based Access Control
Audit Trail Logging
Encryption at Rest & Transit
SSO / SAML Support
SOC 2 Alignment
Continuous Monitoring
FAQ
Common Questions
Absolutely. Our Pilot Program lets you deploy TwindUp on a single facility for 30 days. You get full access to the platform with guided onboarding from our team. Most organizations expand to additional facilities within 60 days of starting a pilot.
Onboarding typically takes 2-4 weeks depending on facility complexity. We handle the spatial capture using Matterport scans, connect your existing building systems through our pre-built integrations, and train your team on the platform. Our customer success team stays engaged through the first 90 days.
Yes. Annual commitments receive a 15-20% discount depending on the plan tier. Contact our sales team for a custom quote based on your facility portfolio and requirements.
TwindUp implements role-based access control, end-to-end encryption, audit trail logging, and SSO/SAML support. We are aligned with SOC 2 Type II standards and support FISMA requirements for government facilities. Detailed security documentation is available during the evaluation process.
Yes. You can upgrade at any time and the change takes effect immediately with prorated billing. Downgrades take effect at the next billing cycle. Your data and configurations are preserved across plan changes.
The Enterprise tier is designed for larger portfolios. We offer custom pricing based on portfolio size, integration complexity, and support requirements. Contact our sales team for a tailored proposal.
Not Sure Which Plan Fits?
Our team will assess your facility requirements and recommend the right configuration. No pressure, no obligation.